At Modeal, your satisfaction is our priority. If you’re not happy with your purchase, we make returns easy.
Return Conditions:
- Items must be returned within 30 days from the delivery date.
- Products should be unworn, unwashed, and with all original tags attached.
- Sale items and personalized products are not eligible for return.
Return Process:
- Request a return authorization by emailing us at [email protected].
- Use the prepaid return label provided with your package or download a new one from your account.
- Return the items in their original packaging.
Refunds and Exchanges:
- Refunds: Once we receive your return, refunds are processed within 5-7 business days.
- Exchanges: You can exchange an item for a different size or color, based on availability. Shipping is free for exchanges.
Return Shipping Fees:
International customers are responsible for return shipping costs unless the item is damaged or incorrect.
Domestic returns are free for all orders.